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Delivery & Returns

The following terms relate to the purchase of goods (including subscriptions, products, and courses) through our website.

Shipping And Handling

For books, the cost of Postage and Packing will be added to your product total o­n the checkout page. For tools, the cost of postage, packing and VAT are included in the price shown. Prices are based o­n Royal Mail postal rates, and we can currently ship o­nly to the UK, via the o­nline shop. International shipping can be arranged by emailing us at sales@britishdowsers.org, and we will happily quote a price for overseas shipping costs.

Delivery Schedule

We will acknowledge receipt of your order by email and your order will be despatched by post as soon as possible, usually within 5 working days. Should any item you have ordered be temporarily out of stock, you will not be charged for that item. We will email you with an anticipated despatch date and await your confirmation.

Out of Stock Items

If your item is not in stock, we will order it for you, if we can. You will always be emailed with the option to cancel your order if you would rather not wait.

Guarantee

We guarantee your total satisfaction. We will replace or refund any item that is damaged, provided you notify us within 5 days of receipt of the faulty item. The BSD are dedicated to ensuring your satisfaction. You can be assured of an honest, caring and ethical relationship in all your dealings with us.

Cancellation of a Booking

  • Cancellation made more than two months prior to the event: Full refund
  • Cancellation made between two months and one month before the event: 75% refund
  • Cancellation made one month (or less) prior to the event: No refund

Transfer of an Existing Booking

  • Transfer made more than two months prior to the event: No transfer fee
  • Transfer made between two months and one month before the event: 25% transfer fee will be charged.
  • We regret we are unable to transfer a booking to another event one month (or less) prior to the event: No refund